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Shipping Methods
Unless otherwise specified, our shipping and distribution partner - NSP - ships all orders that weigh over 1 pound via UPS regular ground delivery.
Since UPS cannot deliver to a post office box, a street address is required. If circumstances do not permit such an address, NSP can ship via Parcel Post through the U. S. Postal Service. NSP does not ship orders via UPS outside the continental U. S. NSP ships to Alaska, Hawaii, Puerto Rico and the Virgin Islands via Priority Mail through the U. S. Postal Service. Orders weighing less than 1 pound will be sent through Mail Innovations. These orders will arrive by United States Postal Service. This may result in an increase in transit time.
If faster service is required, UPS blue label (two days guaranteed), UPS red label (one day guaranteed)or Federal Express (next-day air)services are available at additional cost. The cost of such shipping is based on the weight of the boxed order and the distance it travels. The charges will be determined after the order is packaged and will be added to the total billing to the credit card or bank draft. The Order Sales representative cannot determine the amount of any special shipping charges before the order is filled. These options are ONLY available via phone or mail orders.
Note:If NSP completes a UPS blue or red label order on time, but the shipment is delayed by UPS, NSP cannot refund the special shipping charges to the Member because UPS offers no refund to NSP.
Special Arrangements
Requests for order pickup at NSP warehouses or special shipping instructions must be made at the beginning of a phone order, or printed in readily visible letters on mail orders. One-half of the shipping and handling fee is applied to all pick-up orders. Arrangements for picking up orders from NSP warehouses require 24 business hours advance notice.
Extra charges for special shipping arrangements are the responsibility of the account holder placing the order. When placing a drop-ship order (i.e., an order to an address other than that which appears on the account), the addressee ’s phone number (with area code)must be included so he/she can be notified when the shipment arrives.
Special packaging requests will incur an additional handling fee.
Change of Address
Members who move should promptly notify NSP of their address change either by mail or by phone. Permanent address changes cannot be effected by noting the change on an order form. All address changes sent in by mail should be submitted separately to the attention of the Order Sales Department. To change an address bytelephone, contact Customer Service. To guarantee proper product shipment after an address change, please give NSP two weeks ’advance notice.
UPS ground shipments are not considered lost until the fifth business day after placement of the order. If five business days have passed and the order has not been delivered, NSP can trace the order with UPS. Upon verification that an order has been lost or returned, NSP can reship or refund the order.
Parcel Post shipments cannot be traced. If 30 business days have transpired since the order was shipped, NSP will attempt to verify that the order has been returned, and may reship the package.
Priority Mail shipments cannot be traced and will not be reshipped until 15 business
days from the Priority Mail date.
In the event of an emergency, NSP can ship and bill a duplicate order prior to the tracing process. Credit is applied for the original order when it is returned to NSP Home Office.
Neither NSP nor any shipping carrier it uses is responsible for any delays in product shipment caused by circumstances beyond their reasonable control, including interruptions or delays due to war, terrorist attacks or acts of God.
Back Orders
Products unavailable at the time of order go on back-order status. Products on back order are noted by a "B. O. " on the packing slip. When the item becomes available, it is shipped with the next order from that account. If no new order is placed within five days, the back-ordered products will be shipped separately. Back-ordered products are billed and paid for with the original order.
Shipping and Handling Charges
Order Total Handling Charges
$0-$99.99 $4.50
$100.00+ $6.00
One-half of the shipping and handling charges apply to orders that are picked up from an NSP warehouse.
Orders shipped to U. S. addresses outside the continental U. S. are shipped via Priority Mail at no extra charge. Charges for UPS blue and UPS red label delivery services cannot be determined until they are deposited with UPS. Therefore, order totals given by the Order Sales reps for such orders will not include the extra shipping cost.
Other Charges
NSP will assess a $5 reshipping fee (or any greater amount UPS or another carrier bills NSP)for non-deliverable orders that are due to the ordering Member ’s error. When applicable, this reshipping fee will be added to the cost of the order. The reshipping fee will be charged in any of the following situations:
- The orderer moves without giving NSP prior notification of the new address, and the order is placed for delivery to the old address.
- A Member completes his/her application form with an incorrect address.
- A Member provides NSP with an incorrect address for a drop shipment.
- UPS is forced to correct the address
- UPS is forced to reroute the order
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